面试英语前台培训

『壹』 五星级酒店前台接待英语面试要注意什么

首先你要准备好作为一个前台接待必要的几句口语比如:can
i
help
you
?
what
can
i
do
for
you
?等
面试时他们会问你一些比较普通的题目,就是模拟现场的那种,他们会用实际问题问你,比如问你如果客人的东西丢了,你应该怎么帮忙?或者如果客人有什么意见或者建议你又怎么处理?等等你就用你自己的想象力去想一切客人可能遇到的问题都将可能成为你的问题,只要准备充分没问题的,还有不一定要说的多快,一定要清楚,还有别紧张,加油!!

『贰』 请该如何做酒店前台英语培训呢/ 我不知道该往何处着手本人英语也不好，所以就想请教下大家，或则是了解

基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~

May I have your name, please?
请问尊姓大名

May I have your check-out time, please?
请问您什么时候结帐离开？

May I see your passport, please?
请让我看一下您的护照好吗？

May I know your nationality, please?
请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~

Could you fill out the form, please?
请您填写这张表格好吗？

Could you write that down, please?
请您写下来好吗？

Could you draft the fax, please?
请您写下传真的草稿好吗？

Could you hold the line, please?
请不要挂电话好吗？

3．询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee?
请问您要喝茶还是咖啡？

Would you like to take a taxi?
请问您要搭计程车吗？

Would you mind sitting here?
请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Shanghai?
请问您想要何时参观上海？

When would you like to have lunch?
请问您想在哪里用餐？

What time would you like to eat?
请问您想何时用餐？

Who would you like to contact?
请问您想和谁联络？

Which kind of room would you prefer?
请问您喜欢哪一种房间？

How would you like to settle your bill?
请问您的账单如何处理？

How long would you like to stay?
请问您要逗留多久？

How many tickets would you like to buy?
请问您要买几张票？

4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
请问需要我把窗帘拉上吗？

Shall I draw you a map?
请问要我为您画一张地图吗？

Shall I make the reservation for you?
请问要我为您安排预约吗？

（二）招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后)

在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？

Good afternoon, sir. Welcome to Yaxin Hotel.
中午好，先生，欢迎光临亚新宾馆

Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.请对方再等一会儿

Just a moment, please.

请稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉让您久等了。

Could you wait a little longer, please?

请您稍候好吗？

3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.

不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.

很抱歉延误了时间

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome.

不客气。

Thank you, sir.

谢谢您，先生。

Thank you very much.

非常感谢您。

6.交给客人某些东西时，可以说

Here you are.

您要的东西在这里。

Here is your room key.

这是您的房间钥匙。

Here it is.

这是您的东西。

7． 当客人准备离开时，可以说：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次见到您。

Thank you for staying with us.

谢谢光临。

8．当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon?

对不起？

Pardon me?

对不起？

I beg your pardon?

对不起请再说一遍好吗？

Could you repeat that, please?

请您重复一遍好吗？

若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是说您丢了房间的钥匙？

电话英语的应对

1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”

您好，这里是问询处。

“Information Desk speaking. May I help you?”

问询处，请问您要服务吗?

2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number.

不好意思，您打错电话了。

This is the Yaxin Hotel,

这里是亚新宾馆.

如果是总线转错内线时，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

这里是客房预约处，我帮您转接到餐厅预约柜台。

3.当负责的工作人员不在时

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生现在外出。他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在讲电话。请您在线上稍侯好吗？

I’ll tell him to call you back when he returns.

他回来时，我会请他回电。

May I have your name and phone number, please?

请告诉我您的大名和电话好吗？

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling.

感谢您的来电。

You are welcome, sir.

先生，不客气。

We look forward to hearing from you.

我们静候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他问题，请和我联络。

三．柜台服务

B=行李服务员（Bellman）

C=服务员 (Clerk)

H=客房服务员（Housekeeping）

BC=领班（Bell Captain）

G=客人（Guest）

To the Front Desk.

带客人到柜台

B: Good evening, Ms. Welcome to Yaxin Hotel.

小姐，晚安。欢迎光临亚新宾馆。

G: Thank you.

谢谢你。

B: How many pieces of luggage do you have?

请问您有多少件行李？

G: Just this three.

只有这3件。

B: Two suitcases and one bag. Is that right?

2个旅行箱和1个手提皮包，这样对吗？

G: Yes. That’s all.

对，就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks.

我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.

当您办好住宿登记时，行李服务员会带您到房间。

G: OK. Fine.

好极了。

B: Please enjoy your stay.
祝您住宿愉快。

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hotel clothes washing powder

公共区域清洁
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消毒剂
disinfectants

洁厕剂 toilet cleaner

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洗手液 Liquid soap

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『叁』 面试前台接待的英语应该如何准备

大家好！我是一名刚毕业的学生，没有工作经验，打算应聘酒店的前台接待，但不知道英语面试是什么样的？期望有过这种面试经验的朋友给点建议，在面试的过程中会用英语问些什么问题？如何来应答呢？谢谢大家！

『肆』 去英语机构面试行政前台，能不能给点意见啊，亲们

不了解英语机构前台是否需要英语要求，不过其他的我觉得就是要再面试的时候表现出良好的自信和言谈举止，符合一个前台的基本要求。

『伍』 去英语培训学校面试前台，考官问如果家长说自己的小孩在这里学不会，要求退费，你该怎么办！

就说孩子有个体差异，并且适应环境和老师也需要时间。

『陆』 英语培训机构（针对4到12岁的小孩）前台面试该怎么自我介绍，需要英文介绍吗会问些什么

新人的话发传单 打回访电话 续费电话 推销电话 有的还需要收费 既然是英语专业建议你去巨人 学而思 新东方 杰瑞这样大的机构去面试英语助教 虽然上诉的工作也会做 但是一般都是辅助 而不是像前台那样专职。

『柒』 英语培训班前台和奶茶店收银员，不过英语前台培训班要求高不一定面试能成功，选哪个

英语培训班前台

『捌』 想面试前台英语不会怎么办，谢谢

要看你去的那家公司平时用英语多不多了，大部份公司用英语机会很小，你可以背一些句子去面试，比如常用的，打招呼的，电话用语还有自我介绍，背几句去试试吧，不试就一点儿机会都没有，别介意工资多少，有工作经验了就好了

『玖』 面试前台英语自我介绍范文

面试是应用最广泛的人才选拔方法,但同时有很多因素影响面试的效度。那么你知道面试前台的工作要怎么用英语进行自我介绍吗?接下来我带你了解一下面试前台英语自我介绍范文。

面试前台英语自我介绍范文篇【1】

My name is XXX, female, 23 years old this year, graated from XX College of Chinese Department of Chinese language and literature, honest and trustworthy, quiet and peaceful, usually love to see the book listen to music on the Internet, all of my classmates said that I was the most suitable for reading Chinese people. College contemporary literary preference.

Love to see Pan Jun's works, especially his "gesture and monologue > trilogy; Eileen Chang, Zhang Xiaoxian, writer Anne and baby I prefer, their essays before and after I'd look almost. Because of the professional relationship and personality preferences, in addition to some contemporary famous I also very concerned like Jia Pingwa, Lin Yutang. Ge Fei, Ma Yuan, Wang Meng, Alex, Zhang Jie, etc., has good literary accomplishment. Since the sixth grade primary school, has been adhering to the habit of keeping a diary, occasionally there are fantastic, I will write articles to practice Lianbi, teacher professional I through professional learning and teachers' skills in school training, testing. The practice also saw to the students on the ten Hall of Chinese class, feel the oral expression ability is good. However, I think, my writing ability is verbal ability.

In general, I think I was fully in line with your company's recruitment network requires a good reception of the hotel the writing and expression. I don't have much experience, but I'm young, I'm good at learning, and I'm willing to study hard. I'm fully confident that I'm qualified for the job!

So, here, I look forward to your company can provide me with a platform to show their talents, I will be very grateful, and for your company's development blocks!

面试前台英语自我介绍范文篇【2】

I am a graate from * * *, I created a simple rural life, honest, good character, culture I am not afraid of difficulties and setbacks unyielding fighting spirit. During the three years of college, through a comprehensive, systematic study, I not only understand and grasp the relevant knowledge in this field of secretarial professional, but also have some practical skills and techniques for Office software, conventional network technology can simple application. And participated in the intermediate secretarial qualification training, human resources training. In the learning of professional knowledge, but also ten points to pay attention to the training of their practical ability, the use of 20XX The summer internship to work dependably, * * *, seriously, and unit leaders praise.

Looking for a solid grasp of knowledge and expertise in a certain ability and organizational capacity subordinates, is your desire. Seeking a full play to their professional expertise of the work unit, and can get your attention, is my hope; capable assistant, help you whether the work; suitable work units, there are help me to display my talent. Perhaps we will be a common goal to stand together, that is: will the company history more fun! I am willing to work and sacrifice their own youth and talent. Hope and thanks for your choice!

As a junior graate students, although the lack of work experience, but I will learn, and actively work to do my ty. Sincerely hope that your organization have access or giving interviews about the opportunity to further test my ability.

面试前台英语自我介绍范文篇【3】

Hello!

I was in Hunan Changde people, born in 19XX.20XX years, because the entrance to play mad, I chose the Central South University undergraate course, I studied law at university days, I always pay much attention to improve their overall quality, whether it is from the school or in the ability to deal with things, I have strict requirements myself. Because I don't want to be someone that self taught students how to work hard, so, I have two consecutive law school "outstanding student" title, and obtain the assistant Human Resources Management Certificate in 20XX, this year has passed the examination.

In the school Entrepreneurs Association as a propaganda officer post, actively assist the association organized a variety of activities; the class has many things, I often help the class cadre to rece their work pressure. In my spare time I also participated in the work study activities, freshman various promoters, such as Pepsi Cola and so on.

Sophomore Summer Hotel as a waiter, I also exercise their communication skills and flexibility, so I recognize at first, honesty is the foundation, lively and clever, see things work diligent work is a trick. I love people constantly trying to make me this year with honors this early graation. I was not how good, I just want to prove that I work harder than others, I believe that my efforts will not be wasted.

The past does not represent the future, diligence is the real connotation, I believe that the actual work, I can quickly adapt to the working environment, familiar with the business, and in the actual work of learning, and constantly improve themselves and do their work.

『拾』 酒店前台接待英语面试问题

我在酒店做过前台，一般是最基本的问候，然后是：
1、客人想要哪种房型
2、是内否有预定，通过哪种容渠道预定的
3、房价和房型的介绍
4、早餐问题
5、和外宾接打电话，解答他们的疑问
6、花费多少，如何结账，现金或者是信用卡
这些都是最基本的哦~~
这是工作中的，如果你英语很厉害，也可以用英语介绍你自己，你的生活，你的经历等等。